Terms and Policies

  • The Dragons Guild has a zero tolerance policy for abuse, harassment or bullying of any kind. Upholding a safe environment for all is our utmost priority.

  • In the event of bullying of any kind in kids’ and teens’, the Game Master will intervene as it occurs and speak to the involved participants aside from the rest of the group, and inform parents’ of the situation and how it was handled at pick up.

  • If participants in either kids’ or teens’ games become physically violent, then that participant will be removed from the game session, and parents will be notified immediately to pick up their child.

  • Parents must sign a sign in/sign out sheet for children and teenagers under the age of 18 at drop off and pick up. This will be implemented by the participants’ Game Master.

  • The Dragons Guild collects personal information such as names and contact info for communication and events purposes only. This information is never shared with third parties, and will not be unless required by law.

Privacy and Safety

  • Cancellations can be made up to 2 week before the start of a long form campaign or event. They cannot be made after the confirmed start date of a campaign.

  • If players are unable to attend a game, we are unable to reschedule sessions or issue refunds for that particular session. We ask that players try to attend every game that they have signed up for, barring external circumstances such as sickness or conflicts.

  • In the event of inclement weather such as heavy rain or snowstorms, then events will be cancelled with a 3 hour notice issued.

Cancellations and Rescheduling

Event Details:

  • We ask that those looking to book a party please make a reservation at least 11 days in advance from the requested date. If that date and time isn’t available, then other available times will be offered

  • We require an accurate headcount at least 3 days before the party

  • Parties are charged a flat rate of $50 for the space rental, and then $17 an hour for party duration. Additional costs are applied depending on the amount of participants

  • Clients are given a private room for their event, and for the total duration of the event

Private Bookings

Liability:

  • The Dragons Guild is not responsible for any damage to, or loss, of personal property

  • All clients must adhere to local laws while within the space of The Dragons Guild

  • Any damages to the space will be paid for by the client

Booking and Payment:

  • To secure a booking, we require a $30 deposit up front. The remaining balance must be paid in full within 7 days from the booking confirmation

  • We accept Paypal as well as all major debit/credit cards for payment

Cancellation/Refunds:

  • Cancellations may be made up to 4 days before the party’s confirmed day. In the event that the party must be cancelled, we offer a reschedule date at no additional costs

  • In the event of inclement weather, such as heavy rain or snowstorms, private events will be cancelled with a 3 hour notice beforehand and rescheduled to a later date at no additional costs

Food/Decorations:

  • The Dragons Guild allows clients to bring in their own food to the space

  • Decorations may be brought in and put up in the space so long as they can be set up and taken down with ease, such as balloons and banners

  • Clients are responsible for cleaning up after themselves, please respect our space and the space of those around you <3